Do you have a question?
- We have a delivery time of 2-7 business days in the Nordic region. Approx. 10 business days outside the Nordic region.
- Yes, we offer DHL Express delivery.
- When your package leaves our warehouse, you receive an email with a link through which you can track your package. If you can’t see your package via the tracking link, you are welcome to get in touch with us here
- Yes. When your package leaves the warehouse, you receive an email with a tracking link through which you can track your package.
- When your package leaves the warehouse, you will be sent an email informing you that your package is on its way to you. You will also be given a tracking link through which you can track your package.
- If you do not collect your package from your collection point, it will automatically be sent back to us after 7 days. We charge a fee of EUR/USD 25 for unclaimed packages. See our purchase terms and conditions here
- We offer free shipping over a certain amount. If your purchase total is below this amount or if you select a different shipping method than the free shipping option, a shipping fee will be charged.
- You can go to the collection point and provide the last four digits of the tracking link (which you have received by email) along with your ID if they ask for this. You are also welcome to get in touch with our customer service department here
- Try updating the link again. Sometimes the link is updated a few days before the package arrives. If you have not received the package after a few days, kindly contact us here and we will help you.
Import duties and taxes may apply upon delivery and must be paid by you, the customer.
My order
- Orders placed on weekdays before 12PM are shipped the same day. Others are sent the next weekday.
- Check if it has ended up in your junk folder. During product launches and busy periods on the website, order confirmation emails may take some time to arrive. If you have not received your order confirmation the day after a purchase, kindly get in touch with us here and we will send it to you.
- We are unable to add a product to a confirmed order. The best thing to do is to place a new order for the items you wish to add.
- You are always welcome to email us here and we will gladly help you if possible. However, we cannot guarantee that it will be possible.
- You can always email us here and we will gladly help you if possible. Unfortunately, if the order has already been processed, it will not be possible.
- The delivery time is 2-7 business days. If you have not received your order after this time period, kindly get in touch with us here and we will help you with your order.
- Unfortunately, it is not possible to change the payment method once you have placed an order. If you have any questions regarding your payment, you are always welcome to contact our payment provider Klarna.
- You can always postpone payment of the invoice via Klarna or get in touch with us and we will help you.
- All information on how to make a return can be found here
- We regret that you have received the wrong product or that a product is missing. Email our customer service department here and we will help you.
- We sincerely apologise for this. Email our customer service department here and describe what is wrong with the product together with a photo or video showing the product’s defect and we will help you.
- Kindly contact our customer service department here and provide a photo showing the damage to the package and we will gladly help you.
- Within 30 days of us receiving your return. The refund will be paid into your account or you will be issued a credit note.
- If you feel that you have received a defective product, you are welcome to contact our customer service department here and we will gladly help you.
- If you have received a damaged or defective item, you need to contact us here, preferably with a photo of the product, so that we can help you further.
For those of you who shopped during the period 1/11 - 24/12-2023, we offer extended right of return until 31/1-2024.
Payment & Refunds
- If you sign in to your account in the Klarna app or via their website, you will find all the information regarding your payment.
- Unfortunately, we are unable to update the payment method for confirmed orders. If you have any questions regarding your payment, you are always welcome to contact our payment provider Klarna.
- If money has not been reserved or drawn from your account, it may be that your order has not been processed or that you have chosen to pay by invoice or partial payment. Kindly get in touch with our customer service department here and we will help you.
- Card payment (VISA and MasterCard), Trustly, PayPal and ANI gift cards
- We strive to issue refunds as promptly as possible, but within a maximum of 30 days. After we have processed the refund, the amount will be paid to your card within 2-5 business days. For Trustly, the amount will be refunded by the next day. For invoice payment, the amount will be amended immediately, and for partial payments, the amount will be updated when you receive your invoice.
- It can take up to 30 days for us to process a refund. Kindly contact our customer service department here if that time period has passed and we will investigate your case.
- You enter your gift card number at checkout. There is a field at checkout in which you enter the code.
- You will receive the invoice by email when your package leaves our warehouse. If you have not received the invoice, you can sign in to your Klarna account or contact our customer service department here.
- There are several different reasons a card may not work. We advise you to log in to your internet bank and check if your card is activated for online purchases.
- Check if it has ended up in your junk folder. If it’s not there, kindly get in touch with us here and we will help you.
My Account & Log in
- You can click “forgot password” and a recovery link will be sent to you.
- You can see all your orders
- You can see your “Item Watch” list
- You can submit reviews on products you have purchased
- You can see a list of the gift cards you’ve purchased
- You can see your “Item Watch” list
- You can submit reviews on products you have purchased
- You can see a list of the gift cards you’ve purchased
- Some time after you have received your product, we will send you an email through which you can review your product. You can also log in to My Account and submit a review there.
- In My Account you will find all your orders for which the email address linked to your account was used.
Gift Cards
- We only sell electronic gift cards, i.e. you receive the gift card immediately after purchase via the email address you provide at checkout.
- You will receive your gift card by email immediately after purchase. The gift card is valid for 12 months.
- Start by checking your junk folder. If it’s not there, kindly get in touch with us here and we will help you.
- You will receive the gift card a few minutes after the purchase has been made.
- The gift card is valid for 12 months.
- The gift card will be sent to the email address you provided at checkout.
- Yes, just remember to enter all the codes (separated by a comma) at checkout.
- If you do not use the full amount on the first purchase, you can use the remaining amount within 12 months on the next purchase.
- Our products are only sold on our website. If you have any questions, you are always welcome to email us here.
- Read more about jewelry care here.
- Read more about jewelry care here.
- At ANI you always have a three years guarantee on your jewelry. The guarantee covers manufacturing and material faults. The guarantee does not cover damage or wear caused by the customer. Save your order confirmation/invoice as it serves as proof of guarantee.
- See our size guides here.
- You can click “Item Watch” and then “Notify Me When Available” under an out-of-stock product and enter your email address. You will then receive an email as soon as the product is back in stock.
- Gold-plated jewelry is covered in a layer of gold. All our 18 carat gold plated jewelry has a thick layer of gold and the core of the design is made of various metals such as sterling silver or brass. Take good care of your jewelry and protect the gold-plating. Read more about jewelry care here.
- All of our jewelry is nickel-free and allergy friendly.
- All of our jewelry is lead-free.
- Cubic zirconia, CZ, is a hard and synthetic gem that is made using a chemical process. The synthetic stone is used to create sparkling earrings, necklaces, bracelets and rings.
- We're unable to offer gift wrapping unfortunately.
- All of our jewelry is cadmium-free.
- We're proud to present that we are members in the Responsible Jewelry Council. RJC is the leading organization in the jewelry industry globally that ensures the creation of a sustainable supply chain. Read more about RJC here.
PR & Collaborations
- You are welcome to email our customer service department at info@ani-jewels.com
- We are so happy that you like our products and are interested in becoming a retailer. However, we sell our products exclusively on our own website.
- Our channels: YouTube, Instagram, TikTok, Facebook.